Returns & Exchanges

At Vixello, we are committed to ensuring your complete satisfaction with our products. We understand that sometimes things don't go as planned, and you may need to request a refund or cancel an order. Please read our policy below for detailed information regarding refunds, returns, and cancellations.

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Refund Eligibility:

• Eligibility: Refunds are applicable only to items that are defective, damaged, or significantly different from what was described.
• Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of Purchase: A receipt or proof of purchase is required to be eligible for a refund.

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Time Frame:

• Return Request Window: You must initiate a return or refund request within 7 days of receiving the product.
• Processing Time: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund within 5-7 business days.
• Refund Processing: If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.

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Return/Replace Request Process:

1. Initiating a Return/Replacement:
   • To return or replace a product, please email us at support@urbanwish.in with the following details:
     • Order number
     • Reason for return/replacement
     • Photographs of the defective/damaged item, if applicable.
2. Shipping of Returned Items:
   • Once the return is approved, we will provide the return shipping address. Please ensure that the product is securely packed to prevent any damage during transit.
   • You will be responsible for the shipping costs of returning the product unless the product is defective or damaged upon delivery.
3. Replacement:
   • If you are approved for a replacement, we will ship the replacement item within 3-5 business days of receiving the returned product.

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Cancellation Policy:

• Order Cancellation:
  • You can cancel your order anytime before the product is shipped. To cancel, please email us at support@urbanwish.in with your order details.
  • Once the order is shipped, it cannot be canceled. You will need to wait for the product to arrive and then initiate a return if necessary.

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Contact Us:

If you have any questions about our refund and cancellation policy, feel free to contact us at support@urbanwish.in.

We are here to assist you and ensure a seamless shopping experience!